Position Summary
Join our growing team as a Radiology Scheduling Agent!
Salary Range: $17.00 to $23.20 Hourly
Location: Wallingford Access Center, Wallingford, CT
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Key Accountabilities
- Answer inbound calls from all offices and patients requesting to schedule radiology or MRI exams.
- Make outbound calls to patients and offices to schedule radiology and MRI exams.
- Proficiently schedule all modalities for all MRA service locations following established protocol, workflows, and scripting.
- Meet or exceed individual performance criteria.
- Strive to meet established departmental goals and achieve desired call center metrics.
- Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement.
- Model H3W behaviors.
- Performs other duties as assigned based on the changing needs of the organization.
Qualifications Guidelines
Education & Experience
- High school diploma or equivalent.
- Experience working in a call center environment preferred.
- Experience providing healthcare-related customer service and scheduling is preferred.
- Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).
Knowledge, Skills, & Abilities
- Excellent interpersonal, analytical, communication, and problem-solving skills.
- Ability to multitask and work in a fast-paced, dynamic work environment.
- Must have a friendly and caring attitude with empathy for each patient.
- Must be reliable and maintain an attendance and punctuality record that complies with organizational policies.
- Willingness to be held accountable for their work and the work of their teams.
- Desire to hold yourself responsible for offering the best patient experience possible.
- Must be agile and confident in their ability to maintain Midstate Radiology’s competitive advantage.
- Must be personally invested in the success of their teams and willing to devote the necessary time to overcome barriers to their teams’ success.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds.
- Must be able to access and navigate each department at the organization’s facilities.
Compensation
MRA offers competitive starting compensation based on qualifications and experience. Starting pay for this position is between $17.00/hr and $23.20/hr. Eligible for an increase of up to $3/hr after six months of employment with Career Advancement Program.
Career Advancement
Radiology Scheduling Agents (RSAs) can advance to Level II by demonstrating a proven level of expertise as universal agents, capable of handling scheduling for any modality or location.
To qualify for advancement, colleagues must complete 6 months in a Level I role and meet the job performance and competency eligibility criteria. Successful promotions to Level II include a pay rate increase up to $3/hr.
Weekly Schedule
- Position Schedule: Mon – Fri, 8:30AM – 5:00PM
- Scheduled Weekly Hours: 40
