Authorization Coordinator

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Position Summary

Join our growing team as an Authorization Coordinator!

Salary Range: $18.00 to $24.71 Hourly
Location: Wallingford Access Center, Wallingford, CT
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Responsible for obtaining authorizations of all orders in their work queue and making outbound scheduling calls to patients for doctors/offices they are responsible for.

Key Responsibilities

1. Responsible for working any order that drops into the authorization coordinator work queue.
2. Manage daily orders that are placed by referring physician/ordering groups through work queue and order depots.
3. Schedule daily orders with patients and follow up with patients that have been previously left messages to schedule.
4. Check eligibility of patient’s insurance and initiate and obtains authorizations.
5. Check status of pending authorizations.
6. Follow up on denied cases with physician offices and pursue reconsiderations/appeals/relay option of peer to peers.
7. Responsible for assisting with inbound calls when it is operationally necessary.
8. Could be asked to place written/non epic orders into system.
9. May be asked to enter demographic and insurance information into system.

Position Requirements

• High School Diploma or equivalent.
• Experience working in a call center preferred.
• Experience providing customer service in a healthcare setting preferred.
• Experience/proficiency working with Electronic Health Records (EPIC experience) preferred.
• Must have a friendly and caring attitude with empathy for each patient.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Must be willing to take on new tasks when operational needs arise.
• Must be committed to maintaining strict confidentiality in compliance with HIPAA.

Compensation

MRA offers competitive starting compensation based on qualifications and experience. Starting pay for this position is between $18.00/hr and $24.71/hr. Eligible for an increase of up to $3/hr after six months of employment with Career Advancement Program.

Career Advancement

Authorization Coordinators can advance to Level II by demonstrating a proven level of expertise as universal agents, capable of handling scheduling and authorizations for any modality or location.

To qualify for advancement, colleagues must complete 6 months in a Level I role and meet the job performance and competency eligibility criteria. Successful promotions to Level II include a pay rate increase up to $3/hr.

Weekly Schedule

• Position Schedule: Mon – Fri, 8:30AM – 5:00PM
• Scheduled Weekly Hours: 40

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